Optimize chat. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window. You can also check your billing, appointments, and account status online. • Click the "Peer to peer chat" icon. • Click the "New message" (pencil and paper) icon. I am a live person and can help you via Forums. Get $400 off an eligible device. Contact the ACP Support Center at (877) 384-2575. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Companies in your area. 00 to hook up my service and asked me if I wished to proceed or cancel my phone commitment. • Click the "Direct Messaging chat" icon. Per our policy not having access to transcripts is by design. Get the most out of Xfinity from Comcast by signing in to your account. Contact Xfinity 24/7 via phone, chat, or social media, or visit an Xfinity location. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. That will automatically trigger it to show you the option of requesting a call back or chatting with an agent. We know our customers are the best part of Xfinity and appreciate you taking the time to give us the opportunity to help. Nov 2, 2022 · XfinityChelseaB. then i was asked for my complete SSN (!!) number on the chat link. Billing & Payments. How does one speak to a live person in the Xfinity app or via the Support. Type your message in the text area near the bottom of the window. Then, click Save. If you’d rather not make a phone call, you can always live chat with a representative if that’s easier. Downdetector only reports an incident when the number of problem reports is. July 16, 2014 2:49 PM EDT. Managing Your Service. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Click "Sign In" if necessary. There aren’t any chat agents available right now, but you can call 1-800-XFINITY or try chatting again later. Business hours: Phone support is open 24 hours a day, 7 days a week. View local phone numbers. They make it almost impossible to contact a customer service rep. com This website was sent to me by a chat agent asking for my SS# and DOB to complete some range-increasing promotion on two of my phones while trying to fix a completely separate issue that was not solved by the agent at all and was disconnected while still trying to fix the issue. Recently Viewed. There are a number of ways you can reach customer and technical support: Phone: 1-800-XFINITY (1-800-934-6489) Chat: Chat with an Xfinity agent. To do so, click on the chat icon located at the top right of this forums page. I needed an agent to complete my order so I was talking to an agent via chat. Mar 8, 2023 · Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. The video shows the bot launching a real time text chat with the ISP’s own Xfinity Assistant bot. Check for Network Outages. Just allow the chat to end and once the agent disconnects the chat box will prompt you to "Give Feedback". Click the "New message" (pencil and paper) icon. Before agreeing, i clarified that I wasn't transferring any number or device, and the deal was done :) Well, today after 2 hours on chat with various folks, all trying to upsell me of course, i finally got Xfinity to unwind the deal and go back to how we were before this. Need additional support. The first step to starting your career at Comcast is finding a role that matches your interests, skills, and experience. We have made changes to keep employees safe so response and call times may be longer than usual. From there, click the 'New Message' icon. Say “Pay my bill” into your Xfinity Voice Remote to open your account and pay on Xfinity X1. Dec 4, 2023 · Here are the detailed steps to direct message us: • Click "Sign In" if necessary. Evidence Included. - As you are typing a drop-down list appears. Video of the Day. I even wiped the phone and restored it from an iCloud backup to see if that worked. The "Xfinity Support" graphic replaces the "To:" line. Chat with a Comcast specialist online or by phone for 24/7 help with any questions you have about Xfinity products and services. • Click the "Peer to peer chat" icon (top right corner) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. On Xfinity’s website, you can chat with live sales agents or use the shopping tool to learn more about Xfinity internet, phone, and cable TV packages. Spam say “AGENT” to it, after maybe 5-10 times it will finally ask if you want to text with a live chat agent. Please include your name and address and I'll be happy to help :). By Phone. Contact Customer Service at (800) 391-3000. So that they can reduce my internet bill. Dedicated help portal to address any issues with device setup, account settings, bills & payments, orders & returns, passes, technical issues, vouchers & offers, broadband services. From the More tab in the Xfinity Home app, click Chat with an Agent. • Click the "New message" (pencil and paper) icon. Here's some helpful info and common solutions for digital support: Ask me another question. • Click "Sign In" if necessary. Based on your screenshot, the assistant may think there is another chat open in an internet browser tab. Norton customer support specialists can provide personalized service today. Our chat agents are definitely real people, however this isn't the experience we want for our valued customers. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Comcast executives don't value me enough as a customer to provide a better customer service experience. We're unable to perform any device or account specific requests over this platform. Click the "New message" (pencil and paper) icon. Contact Xfinity 24/7 via phone, chat, or social media, or visit an Xfinity location. To send the requested information: • Click "Sign In" if necessary. Get the most out of Xfinity from Comcast by signing in to your account. I did not provide that information and the agent refused to proceed with assisting me unless i provided that. Here's some helpful info and common solutions for digital support: Ask me another question. Starting at $8. You can also check your billing, appointments, and account status online. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. I am now quite worried that somehow I may have been communicating with someone who did not represent Xfinity or was also phishing for my personal information. Here are the detailed steps to direct message us: • Click "Sign In" if necessary. Just allow the chat to end and once the agent disconnects the chat box will prompt you to "Give Feedback". Live Agent, delivered via software as a service, uses web real-time communications - on your website, mobile app or popular messaging apps -to enable your agents to engage with customers over chat, voice, and one or two-way video conversations via the internet. Phone Support: 1-877-878-7908. In the 'To' field, type 'Xfinity Support'. Extrememly disapointed and frustrating especially when we are all workign from home right now! Recently signed up for their fastest internet plan. st/2Vn7Xpj Thank you for participating in. • Click the "Direct Message chat" icon. You can describe or ask any issue, or get connected to a live agent who can troubleshoot or answer your questions. I've searched your forums and it seems like this happens frequently in Xfinity chat calls. - As you are typing a drop-down list appears. If the issue persists and requires a more complex resolution, then the Xfinity Assistant will connect the customer to an agent. Based on your screenshot, the assistant may think there is another chat open in an internet browser tab. You may have to enter a lot of personal information to get connected, including your ZIP code. An official employee, such as myself or whoever is first available, will respond. - As you are typing a drop-down list appears. Here’s how to get a live human to speak to: Call the customer service phone number. Train your agents to adopt live chat etiquette 2. Evidence Included. Chat with a Comcast agent to get the fastest answers to all your top questions. So I went ahead and made the full purchase right there with the agent. Moving 4 Articles. Donate to St. 99 plus tax. Click "Sign In" if necessary. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary. Me: When the phone is nearby, the watch does not need cellular. Business Hours: 8:00am - 12:00am EST, 7 days a week. We’ll determine if service can be provided to your address. I am confident they will be able to help you with this matter. The most direct route to a live agent is by calling Xfinity Mobile's customer service number 1-580-309-9355. Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. Contact Customer Service at (800) 391-3000. com to login to your account. Agent: Yes, you are correct. I have been trying to get a customer service person to chat with due to billing issues and can not seem to be able. Get a free quote in 2 easy steps. Find an Xfinity store or service center near you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. The Xfinity sales page lets you bundle services and compare factors like download speeds and available channels. Locate store. None of the agents ( I called multiple times) couldn’t solve it. Photo employment ID card issued by a U. Browse Coverage & Network. Xfinity | Chat. This agent promised she would “be with me until this issue is resolved. Chat with an agent doesn't work. What if I tried to apply online but am having trouble submitting my application? If I previously disconnected service with Internet Essentials, can I re-enter the program? If I have Xfinity TV and/or Xfinity Voice, but I don’t have Xfinity Internet, am I eligible for Internet Essentials? Do I need cable or phone service to qualify for. I recently moved into a new apartment for College and I went with Xfinity for internet. But Xfinity is charging me more $60 per month. Cable and internet service do not apply to either of these scenarios. The Xfinity customer service. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Short backstory: Was trying to set up my old Comcast Xfinity internet equipment after a move using the "Live Agent" chat function within the XfinityMyAccount app on iPhone. Browse Coverage & Network. Chat Agent Upgraded my account without my consent. How do you talk to a live agent? The chat and 800 # do not allow me to get past the irritating questions and won’t allow me to talk to a live agent. Browse Coverage & Network. Hi, @user_0f7222. Find the fastest way to contact a Xfinity customer service representative by phone or online. The video shows the bot launching a real time text chat with the ISP’s own Xfinity Assistant bot. Xfinity Assistant. If calling doesn't work for you or you prefer written communication, Comcast also offers online chat. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Once we had the internet thing squared up, he offered me Xfinity Mobile since it will take $25 off your internet bill. Turns out, that $186 all in for tv/internet/phone, in reality was $268 a month for tv/internet, and now $35 a month for xfinity mobile + $10 a month on the "free phone" that he told me. Scammed by an agent. Your satisfaction is Xfinity’s priority. The video shows the bot launching a real time text chat with the ISP’s own Xfinity Assistant bot. I have objective evidence that whatever online chat support did to try and help my service genuinely made the problem worse. Step 1 Call Comcast at (800) 266-2278. Level 1: Complain to Customer Service, Xfinity through: Toll-free hotline. There may be a few reasons why you haven't heard from us. Learn how to pay your bill, troubleshoot issues, get tech support and more. Click the "New message" (pencil and paper) icon. I was also charged for the service and the device. Below is my problem, where the agent says the can match the online offer - $70 month after paperless discount, 2 years, including xfi complete (free modem and unlimited data) - then they disconnect and the next agent to hop onto the. Xfinity Assistant. Some users mention using the chat icon at the top right of the page, while others complain about the quality of service or the disconnect of the call. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Technical Support & Phone Repairs. Call Comcast at (800) 266-2278. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. I spoke with Comcast customer security assurance and. Xfinity My Account App: For Apple and Google devices. Your feedback helps us know what’s working – and what’s not – so we can get better in the future. I tap the option. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Allow the bot to recognize your account and ask you what you need. I wasn't able to load. The xfinity app won't allow me to return to live chats I have with agents. By Phone. Troubleshoot my service. This agent promised she would “be with me until this issue is resolved. Nov 29, 2022 · I was in the process of purchasing a new phone and used the xfinity chat agent to assist me. Call our Automated System at 1-800-801-6652 to pay your bill by phone. Our neighbor's plumbing contractor cut through our service line so I contacted the live chat to try to get a technician sent out to inspect and repair the line ASAP. Here you'll collaborate with diverse and passionate people to help reimagine industries, invent new products, and create incredible experiences. Paga tu factura, obtén apoyo técnico o conéctate con un agente con Xfinity Assistant. Here’s how to get a live human to speak to: Call the customer service phone number. The End! I'll definitely do this once xfinity gets done with their "modem reboot check time wasting (mine) procedure. Contact Norton Support. Products & Services. Spam say “AGENT” to it, after maybe 5-10 times it will finally ask if you want to text with a live chat agent. From the More tab in the Xfinity Home app, click Chat with an Agent. After being pointed back to Xfinity Mobile and then repointed back to Xfinity Residential again, Xfinity corporate finally told me they decided it would cost a minimum of$35,816. • Type your message in the text area near the bottom of the window. 15% of jobs. Have successfully done this before with no issue. Chat with a live agent to order new services. The xfinity app won't allow me to return to live chats I have with agents. Aug 30, 2023 · Comcast Xfinity’s customer service number is 1-800-XFINITY (or 1-800-934-6489). We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Sign In with Your Comcast Username and Password for Faster Service. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. The "To:" line prompts you to "Type the name of a person". Use Comcast Online Chat Support. Xfinity Assistant. It is not generally legal to require SSN for consumer transactions which do not involve credit or medical records. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. For customers outside of the U. Xfinity My Account App: For Apple and Google devices. Xfinity My Account App: For Apple and Google devices. We can help if anybody needs to report anything related to the help they received or go over details. com/support is your online destination for getting help with your Xfinity services, such as email, internet, TV, phone, and home security. • Click the "Direct Message chat" icon. I was asked for both SSN and credit card in xfinity chat. Billing & Payments. I only asked if two promotions can be applied together: (1) $500 device credit for 24 months for purchase of samsung S23 ultra device without trade-in upon porting in from another mobile company, and (2) $20/mo discount for 24 months on. • Type your message in the text area near the. We can also be reached through direct message on social. The "To:" line prompts you to "Type the name of a person". This particular agent kept pushing deals onto me, including upgraded internet speeds at no additional cost and a free phone. Resetting your account. Input your telephone number when prompted, or push "1" if the system recognizes your phone number and asks if it's correct. 00 a month bill. 00 a month bill. Comcast agent on a chat communication explicitly scammed me to switch to a higher cost plan than my current plan but claiming to apply the ACP discount to the bill without me to do anything. Get help with your Cox Account or Cox services such as Internet, TV, Phone or Homelife. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. Why do you need to follow live chat best practices? 15 live chat best practices for great customer service and employee satisfaction 1. This is the chat id - 331123633335391230. Apply to Customer Service Representative, Customer Support Representative, Bilingual Customer Service Associate and more!. If you need assistance outside of business hours,. Sign in. I even wiped the phone and restored it from an iCloud backup to see if that worked. Certificate of U. Click the "Direct Messaging" icon or https://comca. 167 inches in cm, literoctia stories
Come 8/11, I realized that I couldn't make. . Chat with xfinity agent
I wasn't able to load. Xfinity For full functionality of this site it is necessary to enable JavaScript. Please include your name and address and I'll be happy to help :). 00 a month bill. Managing Your Service. I just spent 2 days trying to troubleshoot activating my GPS+Cellular Series 8, and am pretty disappointed with the revelation! I put my chat with an Xfinity agent below if you're interested and for context, but TLDR: Xfinity doesn't support the esim separately on the Apple watches. If you still need assistance, please send us a direct message with your first and last name and your full address. Not to mention I have to specifically request a chat ID and it is not provided automatically. Unfortunately I completed the first two steps before becoming uncomfortable and disconnecting from the chat. Type in, "speak to an agent". - As you are typing a drop-down list appears. Apply to Retail Sales Associate, Sales Representative, Store Manager and more!. The xfinity app won't allow me to return to live chats I have with agents. I'm still trying to work as much as possible and to make ends meet. I am confident they will be able to help you with this matter. Instead, type "Xfinity Support" there. If I was not told this I would not have signed up for an 85. There are a number of ways you can reach customer and technical support: Phone: 1-800-XFINITY (1-800-934-6489) Chat: Chat with an Xfinity agent. The system will respond with "sorry, we don't understand. Here are the detailed steps to direct message us: • Click "Sign In" if necessary. End Agent Chat. We have made changes to keep employees safe so response and call times may be longer than usual. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. From the More tab in the Xfinity Home app, click Chat with an Agent. When I ask to speak to a live agent, it tells me I have a chat in progress and to return to that window. Contact Sales, Customer Service or Tech Support by phone, chat or social media. Click the "Direct Messaging" icon or https://comca. Horrible Service. 16, Sep 16,2023 Chat with Xfinity Agent on 9/16. Eventually, the DoNotPay app gets connected with a live human agent. You may have to enter a lot of personal information to get connected, including your ZIP code. (Billing, television, mobile, voice, etc) Then select, "call me as soon as possible". I spoke with Comcast customer security assurance and. One of the choices given to me is to chat with an agent. 29 votes, 22 comments. The "Xfinity Support" graphic replaces the "To:" line. to 9 p. May 24, 2023 · I was asked to create a private chat with Xfinity, which I did. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. If you’re looking to add a phone to an existing line, follow the online processes below. It also cannot be kept on file nor transmitted in the clear. The quickest way to resolve this issue, in this case, is to reach out to the support team of Xfinity. My "promotion" apparently ran out without any notice. We ask that you please review our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy before sending any direct messages to any user. Learn how to report an issue, like refund and payment issues or safety concerns. Please include your name and address and I'll be happy to help :). Suspicious chat with a Comcast "Live Agent" within Comcast App. That will automatically trigger it to show you the option of requesting a call back or chatting with an agent. See the phone numbers, hours and links for different services and issues. I needed an agent to complete my order so I was talking to an agent via chat. through chat, which they did. I have tried to connect to Xfinity Live Chat support the last 4 weekends to go over my bill. XFinity is the worst company i've ever had the displeasure of doing business with. According to the company’s history. Go on their chat (I use their xfinity app chat feature) and type in "rep", "call", or "request call". Xfinity agent reply: well you let you contract expire. We have limited access to Xfinity Mobile accounts on this platform for security purposes. After getting that figured out, she offered me a new plan that would be cheaper than my original and I accepted. Chat with Xfinity Assistant. I needed an agent to complete my order so I was talking to an agent via chat. Come 8/11, I realized that I couldn't make. Xfinity agent reply: well you let you contract expire. - As you are typing a drop-down list appears. Click the "Direct Messaging" icon or https://comca. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278. Billing, accounts & technical support. Call Directly. to 9 p. You can describe or ask any issue, or get connected to a live agent who can troubleshoot or answer your questions. Nov 2, 2022 · XfinityChelseaB. Get a free quote in 2 easy steps. FIRST NAME*. (Still within 14 days of purchase - as per the return policy) Went to a near by Xfinity store to return the phone, they couldn't generate the Return label and suggested to call customer care. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. If you want to use your apple watch you need to be nearby your phone. Business Hours: 8:00am - 12:00am EST, 7 days a week. Click the "New message" (pencil and paper) icon. Please let us know your thoughts about your recent chat with 3 quick. Chat with one of our agents live. The Xfinity Assistant is an online virtual assistant that lets you get answers and solutions for your Xfinity products and services. When prompted,. Xfinity Agent Lied To Me. With the Go Kinetic Customer Portal. How am I supposed to contact an agent when the chat is broken? The Xfinity Assistant tells me " You're next in line. Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. Spam say “AGENT” to it, after maybe 5-10 times it will finally ask if you want to text with a live chat agent. I typed 0 and # over and over and the phone bot didn't care. He immediately started with looking for an upsell opportunity. It said I had to contact an Xfinity agent directly. I've seen endless complaints about chat support. I choose "Connect with a chat agent" Xfinity Assistant says "Got it. So here are my tips for dealing with comcast. Use Comcast Online Chat Support. FIRST NAME*. I have now spoken to 6 different Xfinity agents on the phone and I'm seconds from cancelling my entire service unless someone who knows what they're doing can fix this problem. Contact Customer Service at (800) 391-3000. Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. You can also find helpful guides, common solutions, billing information, and more on the Xfinity Support Site. So I started the chat with an. Video of the Day Step 2 Push "#" when given the choice of automated menu options. Spam say “AGENT” to it, after maybe 5-10 times it will finally ask if you want to text with a live chat agent. No idea why they are pushing these devices on customers to the point of scamming. To send a direct message:. Each time I re-read these chat screens I see something else weird. Identity verification can be handled in a number of other ways. There aren’t any chat agents available right now, but you can call 1-800-XFINITY or try chatting again later. declined asking if agent could email me a link instead of giving them. I was asked for both SSN and credit card in xfinity chat. Some users mention using the chat icon at the top right of the page, while others complain about the quality of service or the disconnect of the call. Comcast executives don't value me enough as a customer to provide a better customer service experience. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Comcast would do well to stop farming chat support out to the lowest offshore bidder. The video shows the bot launching a real time text chat with the ISP’s own Xfinity Assistant bot. I can not remove his device. Which absolutely isn't true since all chats are logged on XFinity's side. NEED TO SPEAK TO A REPRESENTATIVE. In your. Please be informed that when you are connected to the cellular your watch should work. The "Xfinity Support" graphic replaces the "To:" line. Next learn what you use, just for reference common streaming services recommend at max 25Mbps for 4K video and. Hello, @LinaH. Instead, type "Xfinity Support" there. However, with the rise of cybercrimes, various Xfinity scams targeting unsuspecting users have also been reported recently that could. I'm finding Xfinity support incompetent. XFINITY COST ME $830 PROMO CODE, AND CHAT AGENTS TRIED TO SCAM ME. I needed an agent to complete my order so I was talking to an agent via chat. I needed an agent to complete my order so I was talking to an agent via chat. Basically assured and promised they'd take me back down to my prior rate on 2 separate occasions plus refund the overcharge. You can do this by using this link and choosing one of the available contact methods – Talk to an Agent or. The agent offered me $15 mobile line and $30 discount on wifi and free phone. If you have questions about your services, we're here to answer them. " But when I press "start chat" it just shows a blank screen. . kailiani kai