If the new deck has an issue like a deck pixel again, I probably will use it more and RMA it in a later date, depending on the issue. As for how the warranty transfers, in case it isn't obvious: The Steam Deck has a serial number, and the warranty is attached to that. You might get lucky, but I doubt this will qualify for an RMA. Remember: follow general electrostatic discharge (ESD) safety procedures while repairing your device. Valve Hardware RMA Guide. Does the Jsaux Modcase fit in the steam deck oled carrying case (the one that is given with the device)?. Don’t pack any cables in the packaging unless specifically stated by support. The Steam Deck's SSD is a single-sided M. my Replacement Deck has arrived. Since I had it the left stick always made a sort of "click" or sticky sound when moved to the far right and let go of. RMA an upgraded Deck. mcbwg Nov 20, 2022 @ 4:46pm. July 2023 Sunday: Valve answered and initiated the RMA process. The warehouse in Illinois received my Steam Deck at 10 AM EST on 3/8 I received a notification that my item was preparing to ship at 11 AM EST on 3/15. 99 ($5. On high graphics settings, we got around 63–68°C on full. to middle east. mov video file showing the issue, but it cannot be. Undervolting on the Steam Deck has fairly low risk, but if you lower the voltage too much your Deck may not be able to boot. 00 NY tax =$52. I’m happy with this though as I’m. This helped me stop the feeling that scratchy feeling but the not had a problem squeaking. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. That’s the wording they used in my RMA request. iFixIt can get me parts overnight, and the repairs are less than an hour. 1 more reply. UK RMA Experience. From their perspective, there is no difference between a unit you got from a scalper, a unit you got second-hand from someone who realized. Valorant is. RMA & United Radio, Inc. Wife and I got our Decks today. Given so many games I play tend to float around the low-mid 40s, having it kick in for half a minute because of a temporary peak is annoying to say the least - especially as someone who prefers to play without headphones. Let battery drain below 40%. I just went to bed, defeated, as I didn't have the energy to open the console or the patience to send to RMA, HOWEVER, this morning I took the SteamDeck, started playing it, and the squeaky sound is completely gone; Either the steamdeck. PSA: Don't forget to ship your PSU when doing an RMA it will halt the entire process. RMA confirmed pending. To RMA a Steam Deck, first contact Valve with pictures of the damage. For example: Armored Core 6 went from 1. Edit 2: One week after Deck was delivered to Steam and still nothing. Please select the device or feature that you are having problems with. Surprisingly Valve let me RMA it from AUS. How the Steam Deck RMA Process Works. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). So, they will actually RMA for a dead pixel, and even send it before having their hands on yours. Honestly though, yes it’s valve, decent warranty and returns policy. my advice for anyone reading this. However, wife's Steam Deck refuses to boot. Yes, it’s called EBay, for a fortune. From their perspective, there is no difference between a unit you got from a scalper, a unit you got second-hand from someone who realized. Originally posted by MEchoPark: Originally posted by MJ711: Same. Just to give my 2 cents, here is my experience with an RMA (EU) 20. Edit: To add distance perspective I'm in Poland. This Warranty applies, to the extent permitted by law, to any replacement Hardware for the remainder of the original Warranty Period or for ninety (90) days, whichever period is longer. Just to name a few titles I'm playing on the Steam Deck now: Elden Ring (Medium + Low mixed). Message Valve regarding a “Freeze – Black Screen – Freeze” issue some users have also been having. My original device had a dead pixel and sticking buttons. Now they have 2 Decks, and with the resale value being fairly high, they can resell it for a profit. If you have no soldering experience, this can get tricky. I was able to remote play games without an issue for a longer stretch of time, but still ran into it. Edit: To add distance perspective I'm in Poland. Prodded steam support about this so. Like I said, that is very hard to believe. but international shipment and your country customs or tax you gonna pay for that. Now I am kinda wondering if I should decline the RMA and keep the steam deck and repair it myself later. : (. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on average. Backstory: I love my deck. the right side had a very satisfying click but the haptics were too strong and would rattle the entire unit. If you do have a issue Valve’s customer service is great and will more than likely send you a brand new unit pretty quickly. I hate to return this and only get a replacement that has the the 3x2 SSD. Deck received 8/1 died that evening just downloading games no power at all. To view the Hardware Refund Policy, click here. If your issue is under warranty, Valve will continue fixing free of charge. It took 11 business days from when it was delivered to them to start processing it. Yes, you paid full price for a working machine. The problem got worse over the last 24 hours and now blowing does nothing. Use a pair of scissors to cut a plastic card in half, longways. Open the back and der is a screw right beneath the shoulder button. That’s the wording they used in my RMA request. Undervolting on the Steam Deck has fairly low risk, but if you lower the voltage too much your Deck may not be able to boot. IPS suck at doing black. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. My RMA Process is Finished, here's how it went : r/SteamDeck r/SteamDeck • 1 yr. The warranty process is fairly lengthy. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. When I requested an RMA to Steam support, it took about 6 hours for them to send a label to me. Dec 22, 2022 · Oriax Dec 22, 2022 @ 2:04pm. Posts: 2. I have chased up on the ticket but getting no response, is this a usual amount of time to wait?. If so, try what is called a hard-reboot/reset. To make this as easy as possible for you, please use the "Return Merchandise Authorization" (RMA) process. If I buy a steam deck from someone off ebay that has 7 months left on the warranty, will this be transferred over to me? If a fault occurs will I be able to get it repaired if the warranty is transferable? What do steam ask for if something needs repaired? Thanks. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process in the UK, specifically about how long it took and what level of tracking you had through the process. It even has a helptext underneath it that states that. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. Tech Support. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was broken. Two hours later I got my response and was given a shipping label. The hardware failure rate for all PCs is somewhere between 0. Turn on the Steam Deck (!be really careful not to touch any of the insides while it's on, it helps to use the case as a stand). RMA warehouse sent final shipping notice (for new unit) 3/25. Warehouse appears to have misplaced or mishandled it. Tech Support. Discussions Rules and Guidelines. The replies indicate that the process is not fast or easy and that the link is the only reliable source of information. It's either fix it yourself, find a 3rd party to fix it or buy a new one. I got my steamdeck on April 21 from eBay. It's so annoying and so ridiculous that I can still "hear" this high pitched noise even after shutting down the device. Step 1: Troubleshoot Your Steam Deck; Step 2: Contact Steam Support; Step 3: Wait For an Email From Steam Support; Step 4: Back Up and Factory Reset Your Steam Deck; Step 5: Send Your Steam Deck to Valve's Repair Center; Step 6: Wait for a Response From Valve; What About Requesting Dec 19, 2022 · So. We apologize for the inconvenience. I've RMA-ed my Steam Deck recently because I would lose a lot of game progress when it would just turn off randomly. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. Substantial-Sea3046 256GB • 1 yr. From their perspective, there is no difference between a unit you got from a scalper, a unit you got second-hand from someone who realized. And even before approved RMA, I was in contact with pretty professional technical support guy on Steam, that knew his job. Jake Sully. Now they request very personal information like full phone number and address. Provided video evidence and all measures taken to resolve this. I received my steam deck as part of the first wave. Re image, shipment mode, editing power options in Desktop. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. They sent it back claiming it was "repaired". 21: I received broken steam deck and contacted steam support. If you have games installed to the sd card, they will show right back up after a reset, but you will most likely have to redownload the pre-cached shaders. Unfortunately, the RMA process is very slow, my deck arrived at Valve’s warehouse on Monday and they didn’t ship a replacement until Friday. October 7th - Tracking showed packages arrived in Havant, Southampton, UK. for non-steam games I'd recommend something like syncthing. For me the RMA process was really quick, also the support always replied to me after 1 or 2 hours at any question. 4- Shipping box isn't super flashy, but if you look close you can see some Valve flair. 0! 153. PSA: Don't forget to ship your PSU when doing an RMA it will halt the entire process. UK RMA Experience. Label received on May 21, dropped off same day. Thanks. They refuse to send me a replacement until their “investigation” is complete. In this. Get yours Tech Specs. "Merchandise" in this context means "goods", i. ? I RMAed my Steam Deck because it had a dead pixel in a terrible location on the screen. Showing 1 - 7 of 7 comments SillyWalk Oct 15, 2022 @ 3:14pm. These orders will start shipping on December 17th. 00 NY tax =$52. Pretty damn sure that Steam Deck will be available to Puerto Rico a few months before v2 release. Everyone has some backlight bleed. This thread is full of paranoid people to be quite honest, and plenty who have no understanding of UK law. Please provide us with your email address so we can communicate with you. Reset the Steam Deck via Settings > System > Reset to factory state. 0 Limited Warranty. My experience with RMA was good too (damage wasn't my fault). Now they request very personal information like full phone number and address. Steam Deck PSU cable. If you have games installed to the sd card, they will show right back up after a reset, but you will most likely have to redownload the pre-cached shaders. Literally nothing happens when using them. Substantial-Sea3046 256GB • 1 yr. You should be ok because I was sent a brand new Steam Deck with a new cable. Your options are to repair it yourself, use a local repair shop, or send it in to Valve's official third-party repair center. The Steam Deck version of Runescape passes Valve's requirements for legibility of text which is a massive win. Power button not working easily. I had to foot the shipping costs back to the US and use a freight forwarder to get it back to AUS (as they don't ship here). RMA warehouse sent final shipping notice (for new unit) 3/25. Step 1: Open up the steam deck by removing all 8 screws. Steam Deck > General Discussions > Topic Details. Theoretically, no you can't RMA a device that you destroyed with water. Premium anti-glare etched glass. Reset unit to factory default settings. Opening your Steam Deck will not void the warranty, and your warranty is reasonably clear on what does void it. If your issue is under warranty, Valve will continue fixing free of charge. I was hesitant to RMA since I preferred to replace it myself, I didn't want to wait the 2-3weeks for replacement, and I was unsure whether I'd receive a new unit or a used/refurbished unit. That is a sign it could be a stolen device, so I recommend you wait for your turn in queue and be patient to get purchase mail from valve instead to get one from them. Once in the BIOS menu, unplug the power supply. Two hours later I got my response and was given a shipping label. My Personal Deck OLED LE RMA Timeline. Get yours Tech Specs. Dec 22, 2022 · Oriax Dec 22, 2022 @ 2:04pm. no, ive bought many things with 30 day return periods. I’m documenting this in case you’re curious how long it takes to. Additional hint: Keep the packaging of the Deck as it will make it way easier to RMA it (in some countries it is advised not to use the original packaging, Valve will instruct you what to do). They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is received it will then be processed which will take a minimum of a couple of days. Re image, shipment mode, editing power options in Desktop. Sent them videos of my whiney Deck. 44 hours: Dropped off at UPS for return. I had one stuck pixel and I did RMA, once you saw it you will be always noticing it. I got an email from a United Radio, Inc. After waiting for almost a year, I finally received my 256GB model from Valve on the 13th. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process in the UK, specifically about how long it took and what level of tracking you had through the process. Surprisingly Valve let me RMA it from AUS. Meanwhile and somehow, Asus ROG Ally will be available to Puerto Ricans since its release date by simply selling it on all Best Buy stores. You will most likely get a email saying Valve got your Steam Deck within a few days. Reply more reply. Now they have 2 Decks, and with the resale value being fairly high, they can resell it for a profit. The Steam Deck's SSD is a single-sided M. Maybe the joysticks aren't calibrated properly. To RMA or to not RMA that is the question. I received my steam deck as part of the first wave. I’m happy with this though as I’m. Not sure about the Deck, but for all monitors, there's a standard for number and location of dead and/or single color pixels. Client or logged into the website to submit your warranty ticket and they'll supply you with all that info #1 _I_ Nov 22 @ 4:04pm steam will send you a shipping label. This thread is full of paranoid people to be quite honest, and plenty who have no understanding of UK law. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. Steam Deck PSU cable. Feels a little sticky when released. I had a deck prior for only a few days (early august) and it got stolen (forgot to lock my car when I was quickly running into a store to grab something) so I had to file a police report (nothing), and decided to just reorder. Get yours Tech Specs. It should arrive sometimes this week. Drop files here to attach them to your request. It works perfectly but I just want to know if something happens and I need to return it to Steam, would they honor the RMA eventhough I'm not the original buyer? Thanks in advance. Sent them videos of my whiney Deck. This! My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. if the first one is defective, id rather give them a year to. Pretty sure it was dead and not stuck because it was black, and none of the "tricks" worked to fix it. This thread is full of paranoid people to be quite honest, and plenty who have no understanding of UK law. I had one stuck pixel and I did RMA, once you saw it you will be always noticing it. October 11th - Steam support email explaining they had received my repair and the RMA process had begun. shipment in US was free. We are happy to announce today that our new Steam Deck repair centers are now open. Everyone has some backlight bleed. It charges the Steam Deck at full speed, is really compact and got some additional ports, so it‘s a good all-in-one solution for trips because I can use it to charge multiple devices at night (even though it doesn‘t charge the Steam Deck at full speed then) McSalterson • 9 mo. If the new deck has an issue like a deck pixel again, I probably will use it more and RMA it in a later date, depending on the issue. Could be an RMA case. It basically made the console useless. You might get lucky, but I doubt this will qualify for an RMA. At least that is my experience so far. To exercise this right, you must inform us. Message Valve regarding a “Freeze – Black Screen – Freeze” issue some users have also been having. Repairs for issues covered by warranty are free of charge. I had to attach the label and customs form to the outside of the box and put another sheet with a barcode inside. Steam Deck > General Discussions > Topic Details. To those thinking of buying a Steam Deck. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. Received my replacement on 3/29 or 3/30, I forget. Steam Deck > General Discussions > Topic Details. October 14th - Just collected my Steamdeck from the UPS collection. In some menus when pushing to the top line, the info ‘Steam menu’ and ‘a b’ on the bottom line flicker. Wife and I got our Decks today. No company ever asked me to provide full contact details to initiate an RMA process before. 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#steamdeck #steam #valve #ps5 #xbox #nintendoswitch #xboxseriesx #rma Steam Deck: My Experiences - The fun, problems, Valve (Steam) support & the future. I waited two and a half weeks for the replacement to get shipped only for an empty case to arrive. Mine booted up instantly, no issues. Shitty service IMO. I seem to have the hardware issue that some others have whereby games invariably crash after 2-20 mins of play. If the deck starts but still a blank screen. If you're having significant hardware problems or your unit arrived with, say, drop damage then they'd likely replace it. If it's a manufacturing defect, it's covered under warranty, and you don't have to pay anything. I had to attach the label and customs form to the outside of the box and put another sheet with a barcode inside. Like I said, that is very hard to believe. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. the first steam deck had a faulty fan which made a rumbly. HDMI -Wont connect to external. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. I received my Steam Deck on July 27th. I imagine that roughly 60GB of the 64GB would be available for use which is enough for many, many AAA games. 24/03 -> 8AM I sent the Steam Deck through DHL 28/03 -> My Deck arrived at the warehouse (NL) from Spain 30/03 -> Valve sent me a new Steam Deck. Original problem persists, It was repackaged but I have no idea. Some users think the packaging for the Steam Deck, as discreet as it is, might be the culprit. At the time I got the deck, I assumed it was a steam in the material and. Repair, disassembly, and troubleshooting information for the Steam Deck with LCD display, a handheld gaming console made by Valve, released on February 25, 2022. I received my Steam Deck on July 27th. Substantial-Sea3046 256GB • 1 yr. (from purchase history), and Account ID from the original purchaser/owner to verify the purchase/warranty and to track the device (I’ve seen a update from support on this matter here on reddit, but I can’t find it) largelylegit. 0 hours: Opened RMA ticket (on a Sunday) 29 hours: Received response from support, processing RMA. Originally posted by TheDigitalJedi: Today I just received my new Steam Deck via the RMA process. My close acquaintence, Matthew Anderson ( ChimeraOS contributor, based in the US), made good use out of them when the fan in his Deck was making loud grinding sounds. If the deck starts but still a blank screen. Yes, you paid full price for a working machine. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. My close acquaintence, Matthew. But like any device, parts can break. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. I had to RMA my first steam deck for exactly this problem. I like many others I was one of the unlucky new Deck owners who experienced constant freezing/crashing when opening games after receiving the device. My RMA Process is Finished, here's how it went : r/SteamDeck r/SteamDeck • 1 yr. All Discussions Artwork Videos News Guides Reviews. May 6: didn't hear anything from steam but almost as. May 2. 18:30: the steam deck has finally been delivered to steam, I’ve updated the steam rma thread saying that I’ve received the confirmation about the package being delivered and they answered like this: “Thanks for following up with us. You might get lucky, but I doubt this will qualify for an RMA. 2 and one 2. If I need to RMA I am not sure if I can, what the process is, and shipping to/from Europe is pricey. I received my Steam Deck on July 27th. Everyone getting a Steam Deck will have roughly the same level of IPS glow. The system will not go to sleep in this mode. i was prepared. mov video file showing the issue, but it cannot be. But since you do have an sd card, I would try running the deck without it for a bit if you can, moving your installed games to the ssd. August: They wanted further details and an picture which i provided. Am I supposed to get some kind of confirmation that valve has received my device? I'm starting to worry a bit because every time I used RMA so far I've always received a confirmation mail the same day my device arrived. Best case your original steam deck is returned fixed with skin. Whilst setting up EmuDeck, I realised I forgot my Sudo password. Native port runs fine on deck. It doesn't matter that no Limited Edition models are in stock for purchase. My Deck came with a thin crack in the base of the left joystick. In my support ticket, they referred to the Frankfurt address as a staging area. RMA for Steam Deck Does anyone know where RMA / Used Steam Decks are normally shipped ? Showing 1 - 2 of 2 comments Bad 💀 Motha Nov 22 @ 3:47pm You use Steam Support within the Steam. Message Valve regarding a “Freeze – Black Screen – Freeze” issue some users have also been having. I'm 75% sure the cable I have with the deck is the original, but it has no Valve or Steam branding, so I'm not 100%. That out of the way, if you bought a second hand deck and got problems with it, will steam help you? I guess they would. I seem to have the hardware issue that some others have whereby games invariably crash after 2-20 mins of play. After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. As for how the warranty transfers, in case it isn't obvious: The Steam Deck has a serial number, and the warranty is attached to that. These steps only describe how to physically remove and replace your SSD. 99% of the people will just contact supprt 2-3 times and get the RMA right away. I had to RMA my Steam Deck after plugging it into a non-compliant hub which caused the board to fry. I had to foot the shipping costs back to the US and use a freight forwarder to get it back to AUS (as they don't ship here). Has anyone do a RMA on steam before?? Any suggestion?. In the video you can see the black rectangles at the side of the screen, and when I turn FSR off a large portion of the screen instead flickers white. i RMA’d my 256gb deck due to funky touchpad haptics. Maybe the screen arrives cracked. RMA on my Steam Deck Question about the instructions Question Hi All, I am returning my Steam Deck and going to get the OLED one, just got a question on one part of the instructions. I had to attach the label and customs form to the outside of the box and put another sheet with a barcode inside. October 7th - Tracking showed packages arrived in Havant, Southampton, UK. It charges the Steam Deck at full speed, is really compact and got some additional ports, so it‘s a good all-in-one solution for trips because I can use it to charge multiple devices at night (even though it doesn‘t charge the Steam Deck at full speed then) McSalterson • 9 mo. Contributor: Edwin Crump. they will give you address in NY to make payment for steam deck and i paid tax about $52. even though ur deck is 99%, its not 100%. I believe a portion of Steam Decks have faulty Wireless Cards. Valve's verification system tells you what to expect when you boot up a game on Steam on their handheld PC. Everyone getting a Steam Deck will have roughly the same level of IPS glow. UK RMA Experience. I believe a portion of Steam Decks have faulty Wireless Cards. My Steam Deck is in RMA hell. Steam Deck. Ask that guy for his receipt, it'll make the process easier in case you do need to RMA it. Finally I received my labels today. Shitty service IMO. The warranty process is fairly lengthy. Print the shipping label and place on the exterior of the box. October 7th - Tracking showed packages arrived in Havant, Southampton, UK. AndryGate Oct 7, 2022 @ 9:28am. CPU AMD APU Zen 2 4c/8t, 2. You can start this process by contacting Steam Support here. When I requested an RMA to Steam support, it took about 6 hours for them to send a label to me. Print your RMA instruction sheet. I believe you can do the 512gb screen if you want to add the antiglare coating while your at it. 54 hours: Tracking updated by UPS, ETA 12/5. Easily the best purchase I ever made. I already contacted Steam Support so please don't comment telling me to do it. Played on it for probably a total of 10 hours before I noticed a few dead pixels popping up on screen. Steam Deck. June 1st, 2023 Update: Still absolutely nothing about Steam Deck for Puerto Rico. It can be very fast :) i think about 1 week max 2 weeks. Pressure damage. High performance gaming MicroSDs should be plenty good enough to play any game on the Steam Deck. If you have games installed to the sd card, they will show right back up after a reset, but you will most likely have to redownload the pre-cached shaders. Let battery drain below 40%. Generally, most manufacturers will put in water/moisture detection tape. During this time I would often search Reddit for similar experiences to give me an idea of what the process might be like. On Steam Deck as well. Steam Deck > General Discussions > Topic Details. to middle east. . fb marketplace albany ny